First Citizens ranks highest in southeast in study

  • Thursday, May 30, 2013

 

Retail banking customers in the southeast rated Columbia-based First Citizens highest in customer satisfaction, according to the J.D. Power and Associates 2013 Retail Banking Satisfaction Study. The study, which is based on responses from more than 50,000 consumers, measures satisfaction among banks and evaluates multiple factors, such as product offerings and problem resolution.
“First Citizens is pleased to be ranked highest in the Southeast in customer satisfaction by such a well-respected organization as J.D. Power and Associates,” said Jim Apple, First Citizens’ chairman and chief executive officer. “We have always been very serious about the importance of having a robust consumer bank along with our strong commitment to businesses, and this award demonstrates that we excel at serving more than 300,000 households in our market area.”
First Citizens ranked highest among retail banks in the Southeast region – which includes Georgia, North Carolina and South Carolina – in the areas of financial advice received, in-person service experience, problem prevention and account information clarity.
 “Our culture is one that is rooted in our core values of service, accountability and common sense,” said Peter Bristow, First Citizens’ president and chief operating officer. “At First Citizens, we go to great lengths to anticipate, satisfy and exceed our customers’ needs and expectations. We appreciate our customers’ positive feedback and thank them for entrusting us to care for their financial needs.”
About First Citizens First Citizens Bancorporation, Inc., is the parent company of First Citizens Bank and Trust Company, Inc. First Citizens Bank offers services in commercial and retail banking through its more than 180 offices in South Carolina and Georgia. As of March 31, 2013, First Citizens Bancorporation, Inc. had total consolidated assets of $8.38 billion. For more information, visit the First Citizens website at www.firstcitizensonline.com.

Comments

Notice about comments:

Summerville Journal Scene is pleased to offer readers the enhanced ability to comment on stories. We expect our readers to engage in lively, yet civil discourse. We do not edit user submitted statements and we cannot promise that readers will not occasionally find offensive or inaccurate comments posted in the comments area. Responsibility for the statements posted lies with the person submitting the comment, not Summerville Journal Scene.

If you find a comment that is objectionable, please click "report abuse" and we will review it for possible removal. Please be reminded, however, that in accordance with our Terms of Use and federal law, we are under no obligation to remove any third party comments posted on our website. Read our full terms and conditions.

Upcoming Events
Poll
 Latest News
Print Ads
Latest Videos


Summerville Journal Scene

© 2014 Summerville Journal Scene an Evening Post Industries company. All Rights Reserved.

Registration on or use of this site constitutes acceptance of our Terms of Service, Privacy Policy and Parental Consent Form.