Friday, February 14, 2014
In 1984, 23-year-old David Pulliam decided to open his own business in Summerville. Pulliam Home Remodeling was small then; the company focused on windows, siding and roofing, was operated out of Pulliam’s house and he worked in the field on the projects alongside employees.
Thirty years later, Pulliam Home Remodeling has expanded drastically; the business is housed in its own showroom on Miles Road, offers services such as constructing home additions and remodeling bathrooms, and Pulliam works in the office with his four children.
But regardless of the expansion, Pulliam said many things about the business are still the same as when he started.
“We still have the same name, the same phone number, we haven’t changed the little things.”
It’s that consistency that has kept customers coming back for 30 years, he said.
“We’ve grown leaps and bounds, for sure. But we get so much repeat business – it pays to do quality work.”
To Pulliam, his business’s reputation is key, and it what he credits his success to.
“It’s just like telling your kids… your reputation is everything,” he said. “We always use high-end products, we use our own employees for installations, that’s helped keep our reputation strong.”
Building relationships is also a key part of his success, and Pulliam said that’s where his passion lies.
“I love dealing with people, and I work in our sales full-time now, so I work with people every day.”
He maintains strong relationships both inside and outside of the office.
“I have a lot of long-term employees. We’re very close – it’s a family. We might not all be blood related, but it’s a family.”
But much of the business is blood related: daughters Brook, Sarah and Amanda help run the office and son “Little” David is in charge of permitting and inspections.
“It has its ups and downs, but we get along pretty good,” said Pulliam of working with hs family.
It’s a close-knit business Pulliam said he’s proud of, which is why he’s never opened a second office and doesn’t accept jobs outside a 100-mile radius of Summerville.
“Part of our new tagline is ‘buy local’ and I believe in that. I shop at Mr. K’s and not Publix because I like to buy from people in Summerville who live here. I spend my money locally and I hope other people do the same thing.”
And by keeping it local, Pulliam has faith his business will stay strong. “Well, we’re still here after 30 years… I know the business will be here many years after I’m gone.”